Warranty Policy

Last Updated: 3 October 2026

1. Warranty Period

Eligible REDJET products are supplied with a 1-Year REDJET Commercial Warranty.

The warranty period begins from the original purchase date unless a different starting date is expressly agreed in writing or mandatory applicable law requires otherwise.

2. Commercial Warranty and Statutory Rights

The 1-Year REDJET Commercial Warranty is an additional contractual warranty provided by REDJET.

It does not reduce, replace or exclude any mandatory statutory Consumer rights which cannot lawfully be excluded.

Where European Union consumer law applies, the 1-Year REDJET Commercial Warranty is separate from and additional to the applicable statutory legal guarantee for goods, which may provide a minimum two-year legal guarantee against lack of conformity. National law may provide additional rights.

3. What the Commercial Warranty Covers

Subject to the conditions and exclusions of this policy, the REDJET Commercial Warranty covers qualifying defects caused by manufacturing defects in materials or workmanship occurring during the warranty period.

4. Warranty Claim Information

Customers requesting warranty support should provide where applicable:

• Proof of purchase
• Order number
• Invoice number
• Product model
• Product serial number
• Description of the fault
• Photographs
• Video where useful
• Installation information
• Electrical supply information

5. Remote Technical Diagnosis

REDJET may perform remote diagnosis before requesting that a product is returned.

Diagnosis may include checking:

• Power supply
• Input voltage
• Electrical connections
• DMX addressing
• DMX configuration
• Firmware
• Software configuration
• Installation conditions
• Operating procedures

6. Warranty Remedies

Where a covered manufacturing defect is confirmed, REDJET may provide an appropriate remedy depending on the fault, product, customer location and applicable law.

Possible remedies may include:

• Remote technical correction
• Repair
• Replacement of a defective component
• Supply of replacement parts
• Replacement of the product
• Authorised local repair
• Another appropriate technical remedy
• Refund where legally required or otherwise appropriate

7. Warranty Exclusions

Subject to mandatory applicable law, the REDJET Commercial Warranty does not cover damage or failure caused by:

• Incorrect input voltage
• Unstable or unsuitable electrical supply
• Incorrect electrical connection
• Incorrect installation
• Failure to follow operating instructions
• Misuse or abuse
• Accident
• Physical impact
• Improper rigging
• Incorrect mounting
• Liquid exposure outside the product’s specified protection rating
• Excessive moisture
• Excessive dust or contamination beyond intended operating conditions
• Improper storage
• Improper transportation after delivery
• Unauthorised repair
• Unauthorised modification
• Incorrect accessories
• Abnormal environmental conditions
• Normal wear and tear

8. Consumable and Wear Components

Consumable items and components subject to ordinary wear may have different warranty conditions where disclosed for the relevant product.

Normal deterioration resulting solely from ordinary use is not a manufacturing defect.

9. Serial Numbers

Product serial numbers should not be removed, altered or made unreadable.

A missing or altered serial number may affect REDJET’s ability to verify the identity, date or warranty status of a product, except where applicable law provides otherwise.

10. Unauthorised Repair and Modification

Customers should contact REDJET before opening, dismantling, modifying or attempting to repair equipment where doing so could:

• Create an electrical or mechanical safety risk
• Cause additional damage
• Interfere with diagnosis
• Prevent verification of the original fault

11. Spare Parts

Where appropriate, REDJET may resolve a warranty issue by supplying a replacement component or spare part.

Installation instructions or technical guidance may be provided where appropriate.

12. International Warranty Service

Because REDJET sells internationally, warranty service may be provided through different methods depending on location.

These may include:

• Remote technical support
• Spare-parts shipment
• Component replacement
• Authorised local service
• Regional service facility
• Return to a designated repair centre

13. Service and Return Location

Warranty products must not automatically be returned to REDJET’s registered Hong Kong office.

After reviewing the claim, REDJET Technical Support will provide the appropriate repair, service or return location.

14. Shipping Costs for Warranty Claims

Responsibility for shipping costs will depend on:

• The nature of the fault
• Whether the warranty claim is confirmed
• The customer location
• The required remedy
• Applicable mandatory law

15. Replacement Products or Components

Where REDJET replaces a product or component under warranty, the replacement may be new or otherwise suitable for the intended warranty remedy, subject to applicable legal requirements.

16. Data and Settings

Customers should retain appropriate backups of programmable settings, show files, presets or other configuration information where relevant.

A repair, replacement or firmware operation may reset stored settings.

17. Business Customers

Business Customers may be subject to additional warranty procedures stated in quotations, dealer agreements, distribution agreements or other written commercial agreements.

18. Contact