Shipping & Delivery Policy

Last Updated: 3 October 2026

1. Seller

Products purchased through redjetstage.com are sold by REDJET STAGE TECHNOLOGY EQUIPMENT CO., LTD, trading under the REDJET brand.

Company Registration No. (CR): 2234161
Business Registration No. (BR): 64724153

2. International Shipping

REDJET may ship products to countries and regions made available during checkout or otherwise confirmed by REDJET.

Shipping availability may depend on:

• Product availability
• Destination country
• Carrier availability
• Export restrictions
• Import restrictions
• Customs requirements
• Payment availability
• Logistics conditions

3. Shipping Origin

Depending on product availability, destination and logistics arrangements, orders may be dispatched from:

• Foshan, Guangdong, China
• Another REDJET warehouse
• A manufacturing facility
• A fulfilment centre
• A regional warehouse
• Another appropriate logistics location

The physical shipping origin does not change the identity of the legal seller stated on the customer’s order confirmation or invoice.

4. Shipping Charges

Shipping charges will be displayed, calculated or otherwise communicated before the customer completes the order where applicable.

REDJET may use different:

• Couriers
• Freight forwarders
• Air freight services
• Sea freight services
• Warehouses
• Fulfilment centres
• Customs brokers
• Regional delivery partners

REDJET may select the logistics route and service provider considered appropriate for the shipment.

5. Duties & Taxes Included Destinations

For selected countries or delivery services, REDJET may offer a delivered price where normal import-related costs are included in the amount payable.

Where applicable, the checkout or quotation may display:

Duties & Taxes Included

or similar wording such as:

Delivered Price

Where expressly stated as included, the quoted price may include:

• Product price
• Standard shipping or freight
• Customs duties
• Import taxes
• Import VAT or GST where applicable
• Normal customs-clearance charges

For these shipments, REDJET or its appointed logistics provider will normally arrange the ordinary customs-clearance process covered by the applicable delivery service.

6. Duties & Taxes Not Included Destinations

For other destinations or delivery services, customs duties and import-related charges may not be included in the amount paid to REDJET.

Where this applies, the checkout or quotation may display:

Duties & Taxes Not Included

The customer may then be responsible for applicable charges imposed by:

• Customs authorities
• Government authorities
• Carriers
• Customs brokers
• Import agents
• Other destination-country authorities or service providers

These charges may include customs duties, import VAT/GST, brokerage fees, clearance fees or other import-related costs.

7. Delivery Arrangement Shown Before Purchase

REDJET aims to make the applicable delivery arrangement clear before the customer completes the order.

Customers should review the checkout, quotation and order summary carefully to determine whether duties and taxes are included or excluded for the selected destination.

8. Exceptional or Additional Costs

Even where REDJET provides a delivered price, exceptional expenses outside the ordinary delivery process may not be included.

Additional costs may arise from circumstances including:

• Incorrect or incomplete address information
• Incorrect telephone or contact information
• Customer-requested delivery changes
• Failed delivery attempts
• Refusal to accept delivery
• Customer-caused storage
• Customer-caused customs delays
• Special licences or permits required from the customer
• Extraordinary government inspections
• Unusual destination-specific requirements

Such additional costs may be charged to the customer where permitted by applicable law.

9. Delivery Estimates

Delivery periods shown or communicated by REDJET are estimates unless expressly stated to be guaranteed.

International delivery times may be affected by:

• Customs clearance
• Carrier schedules
• Flight availability
• Vessel schedules
• Port congestion
• Weather
• Government inspections
• Public holidays
• Labour disruptions
• Security restrictions
• Natural disasters
• Other circumstances outside REDJET’s reasonable control

10. Order Processing

Orders may require processing time before dispatch.

Processing may include:

• Payment verification
• Product preparation
• Packaging
• Export documentation
• Customs documentation
• Carrier booking
• Security or compliance checks

Special-order or custom-configured products may require additional preparation time.

11. Tracking Information

Where shipment tracking is available, tracking information will normally be provided after dispatch.

Tracking information may not become active immediately after collection because carriers sometimes require additional time to scan and register the shipment in their systems.

12. Customs Clearance

Customers must provide accurate information reasonably required for customs clearance.

This may include:

• Recipient information
• Company information
• Tax or identification information where legally required
• Import documentation
• Other information requested by customs or the logistics provider

Where REDJET provides a duties-and-taxes-included delivery service, REDJET or its appointed logistics provider will arrange the ordinary customs-clearance procedures associated with that service.

13. Customer Delivery Information

The customer is responsible for providing complete and accurate:

• Recipient name
• Company name where applicable
• Full street address
• Postal or ZIP code
• City
• State or region where applicable
• Country
• Telephone number
• Email address

REDJET is not responsible for delays or additional expenses caused by incorrect or incomplete customer information, except where mandatory law provides otherwise.

14. Delivery Attempts

Customers should ensure that someone is available to receive the shipment where signature or physical acceptance is required.

Additional delivery, storage or return costs caused by repeated unsuccessful delivery attempts may be the customer’s responsibility where permitted by law.

15. Inspection Upon Delivery

Customers should inspect the shipment promptly after receiving it.

If there is visible external damage, the customer should, where reasonably possible:

• Photograph the outer packaging before opening it
• Photograph the shipping label
• Photograph damaged areas of the carton
• Photograph the internal packaging
• Photograph any damaged product
• Keep all packaging materials
• Report the issue promptly to REDJET

This information may be required when REDJET makes a claim against a carrier, insurer or logistics provider.

16. Damaged Shipments

If a product appears to have been damaged during transport, contact REDJET Customer Support promptly.

Please provide:

• Order number
• Product model
• Photographs of the package
• Photographs of the product
• A description of the damage

17. Lost Shipments

If tracking indicates that a shipment may be lost or has stopped moving for an abnormal period, contact REDJET Customer Support.

REDJET will cooperate with the relevant carrier or logistics provider to investigate the shipment.

18. Delayed Shipments

A delay does not automatically mean that a shipment is lost.

International shipments may experience temporary delays caused by customs, transport capacity, local delivery conditions or government procedures.

19. Refused Deliveries

Customers should contact REDJET before refusing delivery.

Where a delivery is refused without a valid legal reason or confirmed REDJET error, resulting:

• Return freight
• Customs charges
• Storage charges
• Brokerage charges
• Other logistics costs

may be charged to the customer or deducted from any applicable refund where permitted by law.

20. Shipping Restrictions

REDJET may refuse or cancel shipment where necessary because of:

• Export-control laws
• Sanctions
• Carrier restrictions
• Payment-provider restrictions
• Import restrictions
• Dangerous-goods restrictions
• Legal or regulatory requirements

The availability of a country during checkout does not guarantee that every REDJET product can be shipped to that country.

21. Force Majeure

REDJET will not be responsible for delays caused by circumstances beyond its reasonable control, including:

• Natural disasters
• War
• Civil unrest
• Epidemics
• Government restrictions
• Port closures
• Customs interruptions
• Carrier failures
• Labour disputes
• Transportation disruptions

22. Returns

Shipping-related returns are also subject to the REDJET Returns & Refunds Policy.

View Returns & Refunds Policy

23. Contact