Privacy Policy

Last Updated: 3 October 2026

REDJET respects the privacy of customers, Website visitors and business contacts.

This Privacy Policy explains how personal information may be collected, used, processed, stored and shared when you visit redjetstage.com, communicate with REDJET or purchase REDJET products.

1. Data Controller

The Website is operated by:

REDJET STAGE TECHNOLOGY EQUIPMENT CO., LTD
Trading as: REDJET
Company Registration No. (CR): 2234161
Business Registration No. (BR): 64724153

FLAT/RM A, 9/F SILVERCORP INTERNATIONAL TOWER
707-713 NATHAN ROAD
MONGKOK, KOWLOON
HONG KONG

2. Information We May Collect

Identity Information

• Name
• Company name
• Billing identity
• Account information where applicable

Informazioni di contatto

• Indirizzo e-mail
• Telephone number
• Indirizzo di fatturazione
• Delivery address

Order Information

• Products ordered
• Product quantities
• Order value
• Currency
• Shipping information
• Order history
• Invoice information

Payment Information

Payments may be processed by Stripe or another authorised payment provider.

REDJET does not normally receive or store complete payment-card numbers.

REDJET may receive limited transaction information made available by the payment provider, including:

• Transaction status
• Payment identifier
• Payment method type
• Limited card details such as the final digits where made available
• Fraud-prevention information

Technical Information

The Website may automatically process technical information necessary for operation, security and e-commerce functionality, including:

• IP address
• Browser information
• Device information
• Operating system information
• Session information
• Security information
• Necessary cookie identifiers

Customer Service and Technical Support Information

If you contact REDJET, we may process information including:

• Email correspondence
• Support messages
• Photographs
• Videos
• Product serial numbers
• Technical information
• Warranty information
• Service history

3. How We Use Personal Information

Personal information may be used for purposes including:

• Processing orders
• Processing payments
• Providing invoices
• Delivering products
• Arranging international logistics
• Completing customs procedures
• Providing customer support
• Providing technical support
• Processing warranty claims
• Handling legally required returns or refunds
• Preventing fraud
• Protecting Website security
• Maintaining transaction records
• Meeting accounting requirements
• Meeting tax requirements
• Complying with legal obligations
• Improving our services
• Communicating important order information

4. Legal Basis for Processing

Depending on the applicable law and circumstances, REDJET may process personal information because:

• Processing is necessary to perform a contract with the customer
• Processing is necessary before entering into a contract
• Processing is required to comply with a legal obligation
• Processing is necessary for a legitimate business interest that does not improperly override individual rights
• The individual has provided consent where consent is required

5. Stripe and Payment Processing

Payments through redjetstage.com may be processed by Stripe.

Payment data required to complete and protect a transaction may be transmitted directly to Stripe.

Stripe processes relevant information in accordance with its own legal, privacy, security and regulatory obligations.

6. WooCommerce

REDJET may use WooCommerce to provide e-commerce functionality, including shopping carts, checkout, orders and customer-account functions.

Information necessary to provide these services may be processed through the Website’s WooCommerce environment.

7. Shipping and Logistics

To fulfil international orders, REDJET may provide necessary customer and shipment information to appropriate parties including:

• Couriers
• Freight forwarders
• Air or sea freight providers
• Warehouses
• Fulfilment companies
• Customs brokers
• Customs authorities
• Import agents
• Postal operators
• Final-mile delivery providers

8. Other Service Providers

REDJET may engage appropriate third parties to provide services such as:

• Website hosting
• E-commerce infrastructure
• Payment processing
• Fraud prevention
• Email services
• ASSISTENZA CLIENTI
• Cloud storage
• Cybersecurity
• Accounting
• Logistics

9. International Data Transfers

REDJET operates internationally.

Personal information may therefore be processed or transferred outside the country where the customer is located.

Where applicable law requires safeguards for international transfers, REDJET will take reasonable steps to provide the legally required protections.

10. Data Retention

REDJET retains personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required for legal, tax, accounting, warranty, dispute-resolution, security or regulatory purposes.

Different categories of information may therefore have different retention periods.

11. Data Security

REDJET uses reasonable organisational and technical measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Improper disclosure
• Accidental destruction

No internet-connected service or electronic storage system can be guaranteed to be completely secure.

12. Privacy Rights

Depending on where an individual is located and which law applies, privacy rights may include:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Requesting restriction of certain processing
• Objecting to certain processing
• Withdrawing consent where processing relies on consent
• Requesting data portability where applicable
• Objecting to direct marketing

13. Hong Kong Privacy Rights

Where Hong Kong’s Personal Data (Privacy) Ordinance applies, individuals may have applicable rights to request access to and correction of their personal data.

Requests may be submitted to:

support@redjetstage.com

14. European Economic Area Customers

Where European data-protection legislation applies, eligible individuals retain the rights and protections provided by applicable mandatory European legislation.

15. United Kingdom Customers

Where United Kingdom data-protection legislation applies, eligible individuals retain applicable rights under UK law.

16. Marketing

REDJET may send transactional communications necessary for orders, payments, delivery, warranty, product safety or customer support.

If promotional marketing communications are introduced, they will be handled in accordance with applicable consent and unsubscribe requirements.

17. Analytics and Advertising Technologies

REDJET may use privacy-conscious website analytics tools, including Jetpack Stats and Google Analytics through Site Kit by Google, to understand Website traffic, product interest, shopping behaviour and conversion performance.

Where applicable law requires consent for optional analytics technologies, such analytics will be subject to the relevant consent controls before tracking is enabled for the visitor.

At the date of this Privacy Policy, REDJET does not intentionally use Meta / Facebook Pixel or TikTok Pixel for behavioural advertising tracking.

18. Legal Disclosure

REDJET may disclose personal information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful government or regulatory requests
• Prevent fraud
• Protect REDJET’s legal rights
• Protect customers or third parties
• Establish or defend legal claims

19. Business Transfers

If all or part of REDJET’s business is acquired, reorganised, merged or transferred, relevant information may be transferred as part of the transaction subject to applicable law.

20. Children

REDJET products and services are primarily intended for adult customers, professional users and businesses.

REDJET does not intentionally seek to collect personal information from children where parental or guardian consent would legally be required.

21. Changes to This Privacy Policy

REDJET may update this Privacy Policy when its Website, technology, business activities or applicable requirements change.

The current version will be published on redjetstage.com.

22. Contact